Tel. 613.233.1115

Fire Alarm Response Protocol

Standard Procedure
The standard procedure is to verify all fire alarms by calling the premise. The station operator will allow the phone to ring 6-7 times (Some answering machines do not pick up until the 6th ring).

If the phone is not answered, the authorities will be dispatched immediately. If the phone is answered, the operator will ask if the Fire Department is required — the operator will also ask for a cause — if there is no reason for the alarm to have gone off the operator will ask the person on site to check the premise to ensure that everything is okay. If the person on site is not sure, the Fire Department will be dispatched to ensure the customer's safety — unless the customer specifically states not to dispatch.

(NOTE: a passcode is not required for fire alarms).

If you have any questions, please don't hesitate to
Contact Us.

246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080

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