Tel. 613.233.1115

Intrusion Alarm Response Protocol

Standard Procedure
The standard procedure is to verify all alarms by calling the premise. The station operator will allow the phone to ring 6-7 times. (Some answering machines do not pick up until the 6th ring). If the phone is not answered, the authorities will be dispatched.

In these cases, a good alternative to Police Authority dispatch for residential clients is Guard Response Service — after the operator attempts verification at the premise and the phone is not answered guards would be dispatched and the operator would continue calling the listed keyholders to attend.

After the guard attends and it is determined that there is a problem, police attend without further delay because it is a verified intrusion.

If the phone is answered, the operator will ask the person to identify him or herself with a name and a passcode. The passcode will be checked against the list of valid passcodes on the account and specific to the person they are speaking with. If the passcode does not match or is incorrect, the authorities will be dispatched.

The operator will continue to call the rest of the people on the call list to attend to the premises. The alarm is then held for further updates from the authorities and or keyholders attending.

NOTE: This is Accurate's standard procedure for Intrusion Alarms - if you have different requirements please detail on the contract and appropriate dispatch instructions will be entered.

If you have any questions, please don't hesitate to
Contact Us.

246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080

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