Tel. 613.233.1115

Medical Alarm Response Protocol

Standard Procedure
The operator will call the premise to verify if this is a false alarm. If the phone is not answered, the operator will dispatch authorities immediately.

The Operator will continue to call all keyholders to advise so a responsible party can gain access to the premise. If contact is made with a keyholder the operator will contact the ambulance service and advise estimated time of arrival (ETA) and who is attending. If contact is not made for a keyholder to attend and the ambulance attendants or paramedics cannot determine if this is a false alarm they may request the police to attend to gain entry to the premise.

Accurate Security does not authorize attending authorities to forcibly gain entry to the premise and will not be held responsible for any costs associated should this situation occur.

If the phone is answered, the operator will ask if an ambulance is required — the operator will also ask for a cause — if there is no reason for the alarm to have gone off the operator will ask the person on site to check with everyone at the premise to ensure that no one else requires medical attention. (NOTE: a passcode is not required for medical alarms).

If you have any questions, please don't hesitate to
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246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080

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