Tel. 613.233.1115

Panic Alarm Response Protocol

Standard Procedure
Pushing a button on a Keypad, Pendant or Under Counter Button activates a panic alarm.

In case of panic alarm, the operator shall:
• Call premise
• If no answer or the operator is not able to verify person on site within one minute, the operator will dispatch Police Department (NOTE: Accurate Security does not dispatch Guard Service to a Panic Alarm).
• The operator will continue to notify a keyholder to attend with the Police Department
• When a keyholder has been contacted the operator will advise the Police Department of the contact name & estimated time of arrival (ETA).
• The alarm is then held for 30 minutes for follow-up with keyholder and or authorities.

(NOTE: If a cancel is received with a Panic, it is ignored unless Voice Contact is made with a person on site and a Valid Passcode has been given).
(NOTE: if authorities have been dispatched they may not be cancelled - most Police Departments will attend on a PANIC once dispatched. If false alarm fines are incurred they will be the customers responsibility).

If you have any questions, please don't hesitate to
Contact Us.

246 Rochester St. • Ottawa, ON • K1R 7N1 • info@homeservicegroup.ca • 613.233.1115 • Fax 613. 237.1080

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