25+
Years in Ottawa
Ottawa-owned since 1999
Your security, installed by local experts.
Two security platforms, installed and monitored by one local company — twenty-five years in this city, professional monitoring from $9.99/month, no contract, and live Ottawa agents on duty around the clock.
SYSTEM ARMED · MONITORED 24/7 BY LANVAC
$9.99
Per Month, Year 1
24/7
Live Monitoring
A+
BBB Accredited
Three systems. One company standing behind all of them.
Two platforms that do not share hardware, an app or an account — and, for a panel that already works, plain monitoring with nothing new on the wall at all. You pick one for the property. Everything below the line is the same whichever you choose, because that part is us, not the manufacturer.
Since 1999Ottawa-owned, one office in Nepean
Freeset-up, programming and switch-over
No contractmonth to month, 30 days’ notice
24/7 ULCmonitored by Lanvac, dispatch included
Now the only real question — what goes on the wall?
First Alert · Resideo
A new system, from the ground up
The line we are a Premier Pro Partner for. If there is nothing on the wall yet, or what is there is past saving, this is usually the answer.
- ProSeries all-in-one touchscreen, or the VISTA H3 hybrid
- VX1 video doorbell, VX and CX4 AI cameras, DVR systems
- Total Connect 2.0 app — lights, locks, thermostats, garage
- Quoted for your building — and an estimate to approve before anything is ordered
Starting from$10.99/mo
first year, then $14.99 plus HST · depending on the package you
pick — all three are priced on the door
Open the First Alert door →
Monitoring only
Keep the panel exactly as it is
A working panel and a real phone line is all this needs. We change who it dials and nothing else — no app, no new hardware, nothing to buy.
- Your existing panel and keypads stay where they are
- Same 24/7 ULC monitoring and dispatch as every other plan
- Free account set-up, programming and switch-over
- Needs a real phone line — VoIP drops alarm signals
$9.99/mo
first year, then $14.99 plus HST · set-up, programming and
switch-over free
How phone line monitoring works →
Alarm.com · dealer 10+ years
Keep the panel, put it on an app
If there is already a DSC, Honeywell VISTA, Qolsys or 2GIG panel in the house, it can usually stay — and go on an app for the first time. Also our smart-home line.
- Takes over most existing panels without replacing them
- Qolsys IQ Panel 5 for a new install
- Cameras and doorbells with people, vehicle and animal detection
- Every price published on the site — equipment and monthly
Starting from$14.99/mo
first year, then $19.99 plus HST · depending on the package you
pick — on a panel you already own
Open the Alarm.com door →
Already have a system? Find out which of the three yours takes.
Type what is on your wall. The model is usually on a label on the keypad, on a sticker inside the metal box, or printed on the board. Whatever this says, we confirm it on your actual panel before anything is ordered — panels of the same name were built over twenty-odd years and a firmware version can change the answer.
Still not sure, or it is not on the list? That is the normal starting point, and it is a two-minute phone call rather than a decision you have to make on your own. Call 613-233-1115, or come to 36 Capital Drive in Nepean with a photo of your keypad — including when the honest answer turns out to be that what you have is fine and you should leave it alone.
Certified on both. Which is why we have no reason to push one.
Most companies sell whatever line they are tied to. We are a First Alert Premier Pro Partner — manufacturer training, approved equipment, the full Resideo range — and we have been an Alarm.com dealer for over ten years. So when we tell you which one suits your house, it is because of what is on your wall, not what is in our van.
First AlertPremier Pro Partner
Alarm.comDealer since 2015
Certified by both manufacturers · neither one owns us
About Us
Ottawa's locally owned security professionals since 1999.
Accurate Security is a division of Home Service Group Inc., a family of Ottawa home-service companies based at 36 Capital Drive in Nepean. For over 25 years we've protected local families and businesses — no phone trees, no out-of-province call centres, just real people who live where you live.
When you call, an Ottawa team member answers. When your alarm triggers, a ULC-listed monitoring station responds. And when you switch to us, set-up and programming are free — most customers save up to 66% versus the big national providers.
Proudly serving
NepeanOttawaKanataBarrhavenGloucesterOrleansStittsville& surrounding areas
✔
BBB A+ Accredited BusinessAccredited and A+ rated — a track record of honest service across Ottawa for over two decades.
📡
Monitored 24/7 by LanvacA ULC-listed emergency response centre with live operators — 25+ years as a Lanvac dealer, watching 24/7/365.
🚗
Private Guard Response availableUniformed guards in marked vehicles verify alarms on-site — faster real-threat response, fewer false-alarm fines.
Google Reviews
Had a good experience with us? Tell Ottawa.
We're a local, family-run company — your review is how the next family on your street finds us. It takes about 60 seconds.
Rate your experience
Installer on time? Operator helpful at 3 AM? Switched over without a hitch? That's exactly what people want to hear before they call.
Accurate Security · 36 Capital Drive, Nepean
Why Accurate
Always on guard for you.
A break-in occurs on average nearly every 90 seconds in Canada. Our response centre watches every hour of every day — so you don't have to.
Live, local agentsA real Ottawa person answers your call — never a phone tree or distant call centre.
Save up to 66%Significantly lower rates than the national alarm companies, with no cut in coverage.
Free set-up & switch-overAccount set-up, programming, and provider change-over at no charge.
Cutting-edge equipmentPanels with battery backup that keep protecting through outages.
How dispatch works — and what it costs
Nobody gets sent to your house until we've tried to reach you.
An alarm signal does not put anyone in a vehicle. The monitoring station works through your contact list first — your phone, your app, then every keyholder on the account. Only when nobody answers and nobody cancels does the question of dispatch come up at all, and even then it is answered the way you set it up.
- Signal received. The station has it within seconds.
- The operator calls. Six or seven rings, and the alert lands in your app. Answer with your passcode, or cancel it in the app, and it ends there — most do.
- No answer, or the wrong passcode. Now what happens is whatever your account says — the three below.
- Your keyholders are called either way, in the order you set, and the alarm is held open for updates.
If nobody can be reached, there are three ways it can go — you choose
Guard callout — optional add-on
~$80
average, per callout, set by the guard company
- A uniformed guard in a marked vehicle attends and checks the property
- Finds nothing wrong — police are never dispatched, so no fee and nothing on your record
- Finds something real — police attend a verified incident, not another alarm bell
- Charged only when a guard is actually sent
Police — false alarm
~$180
plus tax, per occurrence, set by City of Ottawa by-law
- Charged to the registration holder every time police attend a false alarm
- Recorded against the address under the False Alarm Reduction By-law
- Appeals go through us, in writing, within 72 hours — and often fail
- Repeat occurrences are how a property loses police response altogether
Notify only — no dispatch
$0
no callout, no fee — nobody is sent
- Fully monitored — every signal is handled by the station
- Your whole contact list is called and your main emergency contacts are messaged
- Nothing is ever dispatched — the alert and nothing else
- Optional backstop: more than two alarm signals and nobody reachable gets called in — set the threshold, or turn it off
About those two prices — read this part. Neither service is ours. Guard response is provided by a licensed guard company and dispatched through the monitoring station; the police fee is set by City of Ottawa by-law. We do not set either price and both can change without notice. The $80 is an average — it varies by guard company, time of day and location. The $180 is the current by-law fee, plus applicable taxes. Both are shown here so you can weigh the decision, not as a quote. Guard response is an optional add-on, charged per occurrence, never included in a monthly plan, and we go through the current rate with you before it is added to your account. A guard attends, observes and reports — they are not police officers and do not intervene.
Alarm Response
Know exactly what happens when your alarm triggers.
Ottawa Police requires verification before dispatch to reduce false alarms. Here's our standard intrusion response — transparent, fast, and designed to protect you from false-alarm fines.
STEP 01
Operator calls the premises — allowing 6–7 rings.
STEP 02
No answer? Authorities are dispatched immediately.
STEP 03
If answered, name and passcode are verified. Wrong passcode = immediate dispatch.
STEP 04
All keyholders are called to attend the premises.
STEP 05
Alarm is held open for updates from authorities and keyholders.
Panic, fire, medical, guard-response, and power-loss protocols are just as clearly defined — read the full Alarm Response guide.
Questions
Straight answers about alarm monitoring in Ottawa.
How much does alarm monitoring cost in Ottawa with Accurate Security?
Monitoring on its own is $9.99 per month for your first year, then $14.99 + HST — your own panel, your own phone line, with free account set-up and programming. With a system installed, First Alert starts from $10.99 a month the first year, then $14.99 + HST, and Alarm.com starts from $14.99 the first year, then $19.99 + HST; every monitoring price is published on the page for that platform, and the equipment is quoted in writing for your building. Add-on services — GSM/cellular communication, camera or video doorbell service — carry additional monthly fees, and we go through every one with you before you sign. Everything is upfront, no hidden agenda: honesty has kept us here for over 25 years, and it's not luck.
How do monthly payments work?
Monitoring is paid by pre-authorized monthly payment from your bank account — we set it up with a void cheque when you sign on. We don't invoice monthly or yearly, and we don't charge credit cards. Keeping billing this simple is one of the ways we've kept our rates stable for over 25 years.
Can you take over my existing alarm system?
Yes. In most cases we can reuse your existing panel, sensors and wiring and simply switch the monitoring to us. The change-over and set-up are free. Send us a photo of your keypad and we'll tell you right away what it is and whether it can be taken over.
What areas do you serve? Do you cover Gatineau or Quebec?
We serve Ottawa and the entire surrounding region — Nepean, Kanata, Barrhaven, Orleans, Gloucester and Stittsville, plus Manotick, Richmond, Rockland, Kemptville and the rural communities between Carp, Dunrobin, Navan and Russell. We work in Ontario only and do not service Quebec, including Gatineau.
Who actually answers when my alarm goes off?
A live operator at Lanvac, our ULC-listed professional monitoring station, 24 hours a day, 365 days a year. Operators follow a verification protocol before dispatching police, fire or ambulance to protect you from false-alarm fines.
Do I need a landline?
Not for a new system — modern panels monitor through your home internet, over Wi-Fi or a wired connection. If your internet goes down, the monitoring connection goes down with it; optional cellular backup covers that (a one-time equipment and activation charge plus an additional monthly fee, quoted upfront). And if you have an older system that still reports over a phone line, no problem — we fully support traditional landline monitoring too.
My older alarm monitors over a phone line — can I get rid of the phone bill?
Yes, and it usually saves you money. We add an internet communication module to your existing system — a one-time device charge, with no additional monthly fee for network monitoring — and once it's connected you can cancel the phone line entirely. A little expense upfront for the device, then the monthly phone bill disappears. For most customers, the monitoring fee alone costs less than the phone line was costing them anyway.
What security systems do you install?
Two platforms. We are a First Alert Premier Pro Partner and install Resideo equipment — the ProSeries all-in-one touchscreen for homes, the VISTA H3 for larger homes and businesses, VX1 video doorbells and CX4 cameras, on the Total Connect 2.0 app. We have also been an Alarm.com dealer for over ten years, which covers Qolsys IQ panels and taking over an existing DSC, Honeywell VISTA or 2GIG panel so it can stay on the wall and go on an app. The two do not mix; you pick one for the property and we will tell you which suits it.
How do I switch from another alarm company?
Call 613-233-1115 or send a quote request. We check your current equipment, handle the switch-over at no charge, and you keep the same protection at a lower monthly rate.
Is Accurate Security a local company?
Yes. Accurate Security is a division of Home Service Group Inc., locally owned and operated at 36 Capital Drive in Nepean since 1999, and a BBB A+ Accredited Business.
Can I control my alarm from my phone?
Yes. With Total Connect 2.0 you can arm and disarm, see camera and doorbell video, get alerts, and manage user codes from your phone, anywhere.
Contact Us
Let's talk about your security.
No pressure, just honest local advice — by phone, email, or in person at our Nepean office.
Monday – Friday8:00 AM – 5:00 PM
Saturday – SundayClosed
Emergency monitoring24/7 — always
Request a free quote
We call you back within the next business day with a written quote — no pressure, and nothing is ordered until you say so.